TERMS AND CONDITIONS OF TRADING
"Customer" means the customer placing an order for Goods with QBS.
"QBS" means QBS Software Ltd, its trading divisions, subsidiary or associated
"Goods" means all equipment, software or services which are subject to the
Customer's order which are to be supplied to the Customer by QBS under these
"Writing" includes email telex cable facsimile transmission and comparable
means of communication.
There shall be no binding agreement between the Customer and QBS until the
Customer's order has been accepted in Writing by QBS and signed by an
authorised signatory. Any prior indications by QBS shall be provisional only.
All orders must be placed using the standard format specified by QBS and
request delivery up to 90 days of the order issue date. Orders must in any
event comply with the prevailing QBS ordering procedures.
All orders are accepted subject to the availability of Goods and to these
conditions. No terms or conditions put forward by the Customer shall be binding
The Customer accepts that these conditions and any specific details stated on
its accepted order constitute the entire understanding between parties and
supersede any prior promise, representation, undertaking or understanding of
If the Customer requests a change or cancellation of an order QBS reserves the
right to reject the change or cancellation or accept it and charge 5% of the
No cancellation will be accepted in respect of orders for items not normally
stocked by QBS. Any such items would specifically ordered for the Customer and
will be held by QBS at the Customer's risk and the Customer shall insure
Unless otherwise expressly agreed in Writing the Goods shall be sold and
invoiced at QBS's current prices at the date of despatch. Catalogues, web site,
price lists, videos and other advertising material are provided for
illustrative purposes only.
Unless otherwise agreed in Writing prices do not include delivery and taxes (if
any) and such costs shall be payable by and invoiced to the Customer.
All quotations are valid only on the date given and all quotations and prices
are based on details provided by the Customer and do not apply where the
Customer alters the details on which such quotations and prices are based. QBS
reserves the right to charge for any omission or additional cost arising from
the provision of inaccurate or insufficient information by the Customer and to
revise prices to take into account increases in any costs of providing the
Goods which occurs between the date of quotation and delivery.
Any typographical clerical or other error or omission in any sales literature,
quotation, price list, acceptance of offer, invoice or document or information
produced by QBS shall be subject to correction without any liability on the
part of QBS.
Delivery shall be at the Customer's premises or, if different, the place
specified in the Customer's order.
QBS will deliver as near as possible to the delivery premises as safe hard road
permits and to the ground floor only of such premises. The Customer shall
provide at its own expense the labour for unloading and the Customer shall
unload with reasonable despatch. Where such labour is not made available QBS
shall be entitled to charge the cost of labour in unloading. Damage caused due
to inadequate delivery access or careless unloading shall be at the Customer's
Dates and times quoted by QBS are estimates only and any delay in meeting
delivery dates shall not give rise to a right to cancel the order or to claim
The Customer shall note any claim for short delivery and/or damage to
components or packaging on the delivery schedule at the time of delivery and
shall confirm such claims in Writing to QBS within 7 days from the date of
delivery. All Goods are deemed delivered and completed if such notice is not
received within such period.
QBS reserves the right to make part deliveries. Any request by the Customer for
QBS to delay or split delivery may result in a stockholding charge and any
additional cost incurred by the Customer, which shall insure accordingly.
Subject to clause 4.5 risk in the Goods shall pass on delivery or collection by
the Customer or its agent, whichever is the earlier.
QBS shall be entitled to assume that any person signing a delivery note in
respect of the Goods on behalf of the Customer or the Customer's customer (if
QBS has agreed to deliver direct) appearing or claiming to have authority to
accept delivery on behalf of the Customer or the Customer's customer (as the
case may be) shall in fact have the authority.
If the Customer is not an account holder approved in Writing by QBS all
invoices are payable before delivery of the Goods or immediately following
submission of a pro forma invoice from QBS whichever is the earlier.
If the Customer is an approved account customer all invoices are payable net
within 30 days of the date of invoice.
Time is of the essence with regard to payment of any sums due to QBS.
The Customer shall not entitled to withhold payment of any amount due to QBS in
respect of any claim for damage to Goods or any alleged breach of contract by
QBS, nor shall the Customer be entitled to any right of set-off.
Without prejudice to QBS's other rights if the Customer fails to pay any amount
on the due date;
QBS shall have the right to cancel any contract made with the Customer and/or
to suspend deliveries;
QBS reserves the right to charge interest on a daily basis on overdue amounts
at the rate of 4% above Barclays Bank base rate until payment;
The Customer shall indemnify QBS and keep it indemnified in respect of all
costs (including legal fees) reasonably incurred in attempting to recover such
The whole of the balance then outstanding to QBS by the Customer on any account
whatsoever shall become immediately due and payable.
QBS reserves the right to require the Customer to pay Goods in advance and to
recharge or refuse discount if the Customer fails to maintain credit account
arrangements satisfactory to QBS.
QBS shall retain full ownership of and title to all Goods delivered to the
Customer or any part thereof unless and until the Customer has paid all sums
owing to QBS. QBS transfers no title to or ownership in Goods comprising
software (or any other software) to the Customer or any third party.
While any amount remains outstanding to QBS from the Customer;
the Customer shall keep the Goods as fiduciary bailee for QBS and shall store
the Goods separately from its other chattels and in a manner that clearly shows
that they are owned by QBS.
the Customer shall not pledge or in any way charge by way of security for any
indebtedness any of the Goods that remain the property of QBS.
the Customer will deliver up or have delivered up to QBS Goods upon demand and
QBS may without limiting any other rights or remedies available to it at law in
equity or by statute seize repossess and/or resell Goods at its discretion and
in exercise of such rights QBS may enter any premises in which it reasonably
believes from time to time any Goods are located;
the Customer may only sell transfer or otherwise dispose of the Goods to its
customers in the ordinary course of its business and in accordance with the
provisions of these conditions;
where the Customer is paid by or on behalf of any customer or shall receive the
proceeds of any insurance claim in respect of any Goods it shall pay such
proceeds to QBS as soon as reasonably practicable to do so after receipt until
QBS is paid in full and shall hold the same as trustee for QBS and keep a
separate account of all such proceeds for such purpose;
the Customer shall take all due care (or ensure that all due care is taken) of
the Goods and the Customer shall bear the sole liability for insurance of the
Goods and shall indemnify QBS for any loss whatsoever suffered or incurred by
QBS arising out of any failure to insure such Goods.
The Customer acknowledges that QBS is not the manufacturer of the Goods. QBS
will pass on to the Customer such unexpired warranties it receives from the
manufacturer of the Goods as are capable of transfer and QBS's liability shall
be limited to such guarantee as it may receive from the manufacturer. In
particular no warranty is given in respect of the documentation or Goods or
services not provided by QBS. QBS offers a warranty on Goods assembled by QBS
from component parts and details of such warranty will be provided on request.
The Customer acknowledges that software products are by their nature
susceptible to imperfections in operation and subject Clause 7.1 no warranty is
given in respect thereof.
QBS's obligations and liabilities in respect of the Goods shall be limited to
those set out expressly herein and QBS specifically excludes but without
limitation the implied conditions of satisfactory quality and fitness for any
particular use or purpose. QBS shall have no liability whatsoever in respect of
any advice and/or information which may be given to the Customer by QBS
relating to Goods, configuration or otherwise.
The Customer shall ensure that any warranty and maintenance service performed
on Goods is performed by a qualified representative authorised by the
manufacturer to offer warranty and maintenance on those Goods.
Except in respect of death or personal injury of any person caused by QBS's
negligence and without prejudice to Clause 7.1 to 7.3 QBS's liability in
respect of any defects in or failure of Goods or for the loss or damage
attributable thereto or to the negligence of its employees in connection with
the performance of their duties hereunder, shall be limited to the making good
by replacement or repair of such Goods which upon inspection by QBS appear to
be defective and in any event QBS's maximum aggregate liability arising in
respect of the supply of Goods or services shall be limited to the original VAT
exclusive price for such Goods or services.
QBS makes no representation and gives no warranty in respect of the sources of
origin of manufacture or production of the Goods or any part thereof.
QBS makes no warranty or representation that any Goods supplied by it are or
will be Year 2000 compliant and any terms or conditions which may be applied by
common law, statute or otherwise to the contrary are hereby excluded to the
fullest extent permitted by the law. QBS shall have no liability whether in
contract, tort (including negligence) or otherwise to the Customer for any
loss, damage, costs, claims or liabilities whatsoever incurred or suffered by
any Customer which relate or are attributable either directly or indirectly to
any Goods supplied by QBS to the Customer not being Year 2000 compliant. For
this purpose Goods are not Year 2000 compliant if either their performance or
functionality is adversely affected by the advent of the Year 2000.
The Customer is advised to keep in force a maintenance contract in respect of
Returns and Trade in Offers
All Goods shall be deemed accepted unless rejected by notice in Writing to QBS
within 7 days of delivery or collection of the Goods. Any such notice shall
give detailed reasons for such rejection.
Any payment, credit or refund following return of such rejected Goods to the
Customer shall only be given once the same has been received by QBS from the
manufacturer, supplier or insurer as the case may be.
Before returning any Goods which have been rejected in accordance with Clause
8.1 the Customer shall comply with QBS's returns procedure and in particular
but without limitation shall obtain from QBS a designated return merchandise
authorisation (RMA) number and which shall be affixed by the Customer to the
packaging of the Goods to be returned in a prominent position. The issue of an
RMA number is solely for administrative purposes and shall not be taken as an
admission of any fault and/or liability whatsoever on the part of QBS in
relation to the Goods being returned.
No Goods shall be returned without QBS's prior approval and QBS reserves the
right to repair Goods rather than accept their return.
If QBS has agreed to accept the return of Goods other than for the purpose of
carrying out any other repair or replacement the Goods must be returned in
their original packaging and in a clean resalable condition failing which QBS
will refuse to accept the same and the Customer shall remain liable for the
Where Goods are returned in connection with a trade-in offer from the
manufacturer QBS will accept such Goods as agent for the Customer at the
Customer's risk and expense.
QBS will use its reasonable endeavours to inform the Customer of any
alterations made by the manufacturer to the specification of Goods.
QBS shall be entitled to substitute an alternative product of equivalent
functionality and at the same price or to cancel any orders for Goods that have
been declared ‘end of life' by the manufacturer.
Trademarks, Patents and Copyrights
The Customer recognises the manufacturer's ownership of and title to all
trademarks, service marks, trade names, patents, copyright and other
intellectual property rights.
The Customer will take no action to violate, obliterate, remove, alter, conceal
or misuse any such marks, trade name or copyright notice.
The Customer will promptly notify QBS if it becomes aware of any infringement
of such intellectual property rights by any third party and shall provide its
reasonable assistance to QBS and/or the manufacturer in connection with any
QBS may from time to time impart to the Customer certain confidential
information of a commercially sensitive or technical nature and the Customer
hereby agrees that it will use such information solely for the purpose of this
Agreement and that it shall not disclose such information whether directly or
indirectly to any third party.
QBS shall grant to the Customer only such rights in connection with any Goods
that are software and the copyright and other intellectual property rights
relating thereto as it shall be licensed to grant pursuant to the terms upon
which the owner licenses QBS thereof. The Customer shall only be entitled to
sub-licence such software to its end user customers using the standard form
license supplied by QBS.
The Customer acknowledges that the Goods may be subject to U.S. and local
government export controls. Where these apply it is the Customer's sole
responsibility to obtain authorisation from the appropriate authorities before
re-exporting the Goods from the country of purchase.
If and to the extent that any provision or any part of these Conditions is
deemed to be illegal void or unenforceable for any reason then such provision
or part thereof (as the case may be) shall be deemed to be severed from the
remaining provisions or parts of the relevant provisions (as the case may be)
all of which remaining provisions shall remain in full force and effect.
In particular, should any limitation of QBS's liability contained in these
Conditions be held to be illegal void or unenforceable under any applicable
statute or rule of law it shall to that extent only be deemed severed here
from, but, if QBS thereby becomes liable for any loss or damage, such liability
shall be subject to all other relevant limitations contained in these
The Customer shall maintain complete and accurate records of all Goods sold or
returned or traded in and the names and addresses of all persons to whom
software has been sub-licensed.
The Customer shall provide such activity reports in connection with the sale
and sub-licensing of Goods as QBS shall reasonably request from time to time.
QBS shall not be liable to the Customer on any account whatsoever in the event
that QBS is prevented from fulfilling its obligations hereunder due in whole or
in part to an event of force majeure which expression shall mean:
act of God, fire, flood, storm, power failure, reduction of power supplies,
mechanical failure or lack shortage of materials or stock or any circumstance
beyond the reasonable control of QBS; and
QBS or any other party or any action taken by QBS in connection therewith or in
consequence or furtherance thereof.
In such event QBS may at its option either suspend performance or cancel the
contract in question or so much of it as remains unperformed without liability
for any loss without prejudice to QBS's rights to receive payment of the price
of all Goods previously delivered.
QBS will configure and install Goods to the specification provided by the
Customer at the time of order at such rates as it notifies to the Customer from
time to time.
QBS will use reasonable care and skill in performing such
installation/configuration and will perform such services within a reasonable
In the event the Customer changes the specification for such
installation/configuration QBS reserves the right to require payment for
implementing such changes at rates notified to the Customer from time to time.
QBS agrees with the Customer that it will comply with the obligations imposed
on it by any agreement with any manufacturer relating to the Goods.
The Customer indemnifies QBS against all costs claims expenses demands and
penalties suffered or incurred by QBS as a result of a breach of the Customer's
obligations under any such agreement, such as but not limited to, sub-licensing
of software, copyright and warranty provisions.
All Goods are manufactured for standard commercial uses and are not intended to
be sold or licensed for use in critical safety systems or in nuclear
applications mass transportation and aviation applications.
The Customer may not assign or transfer any of its rights, duties and
obligations without the written consent of QBS.
No variation to these Conditions shall be binding unless agreed in Writing by
an authorised representative of QBS.
No waiver by QBS of any breach of the Contract by the Customer shall be
considered as a waiver of any subsequent breach of the same or any other
QBS shall not in any circumstances whatsoever be liable for indirect or
consequential loss including but not limited to loss of profits loss of data or
use and shall have no liability for any claim based upon the combination
operation or use of any Goods with equipment data or programming not supplied
by QBS or based upon a modification of the Goods with equipment data or
programming not supplied by QBS or based upon a modification of the Goods.
The Customer is relying on his own skill and judgement in relation to the suitability and compatibility of the Goods for his purposes and QBS accepts no liability whatsoever for any knowledge he or his servants or agents may possess as to the purpose for which the Goods are supplied.
Any action against QBS must be bought no later than 18 months after the
Customer becomes aware that a cause of action has arisen.
The relationship between the Customer and QBS shall be as buyer and seller and
nothing contained herein shall be deemed to create a partnership or agency.
These conditions shall be construed according to the laws of England and the
Customer and QBS submit to the non-exclusive jurisdiction of the English Courts
with any dispute or proceedings arising out of any contract incorporating these
© QBSD 2018, a division of QBS Software Ltd, 7 Wharfside, Rosemont Road, Wembley, HA0 4QB, United Kingdom | +44 (0)20 8733 7103 | firstname.lastname@example.org